The Move to Merge Three Separate Teams to Unify Content Delivery for Both Technical Documentation and Educational Courseware

Several years ago, Greenway Health went by a three-company merger. In a process, 3 technical support teams became one, and detected their tools, processes for production, publication, backups, and altogether standards differed considerably. After years of attempts during unification, we finally found success by MadCap Flare.

Searching for an All-in-One Solution
With mixed products, processes and outputs including CHM, WebHelp and PDF files, a plea was to combine all into a singular apparatus that would concede us to do a following:

• Move all calm online to compare a destiny product instruction
• Improve a user believe
• Control branding
• Unify a announcement routine and backup complement opposite all product lines

We started out regulating Microsoft Word, Adobe® RoboHelp® and FrameMaker®, and WordPress. MadCap Flare total many of what we enjoyed about these collection into a single, easy-to-manage package.

Migrating to MadCap Flare
We had tens of thousands of topics to quit and singular resources. However, Flare’s collection almost softened a acclimatisation process.

Moving from Microsoft Word
To modify Word files into Flare pages, we used Flare’s redesigned import wizard. The 2019 r2 refurbish introduced a rebuilt import interface, providing a ability to drag and dump any series of Word files directly into a Content Explorer charity us a simplified workflow.

Moving from WordPress
This was a many time-consuming process. Unlike Flare, WordPress uses database entries and not HTML pages. We were means to find some plugins that converted WordPress pages and posts into HTML, though nothing met a needs entirely. This left us cleaning adult a lot of code.
Ultimately, a acclimatisation finished adult as a primer process. We copied images and calm into Flare afterwards practical new tags and stylesheets. We never found a approach to modify a WordPress site into a Flare assistance plan but carrying to check all formula manually.

If we go this route, you’ll wish a developer with WordPress and Flare knowledge. This acclimatisation will need a lot of planning.

Moving from Adobe RoboHelp® and FrameMaker®

Moving from RoboHelp® and FrameMaker® was a string regulating a collection enclosed with Flare. Following a instructions accessible by MadCap Software’s documentation, we were means to successfully import some-more than 30,000 topics.

Because they compulsory small cleanup, we were means to fast emanate serviceable outputs. And nonetheless it took some effort, it wasn’t prolonged before we could furnish PDF support true from Flare. In fact, outputs that formerly took hours to furnish now usually take mins regulating Flare.

What We’re Doing Now
After relocating a projects, we started a routine of upgrading a assistance to a HTML5 output. This authorised us to streamline calm smoothness opposite all products. What formerly took 9 opposite processes now involves a single, one routine and common set of standards.

With scarcely all a information in a singular assistance authoring apparatus — and with full fixing approaching by a finish of 2020 — we have been means to request a singular stylesheet opposite all a Flare projects. This has done altogether upkeep many easier, permitting us to some-more consistently belong to a branding standards, and ensuring all a calm is stored and versioned regulating Git.

Beyond this, as a company, we have also stretched a use of Flare over only Technical Documentation, and it is now in use by a preparation teams to emanate workbooks and courses for inner and outmost audiences. This has non-stop adult possibilities for larger calm reuse and improved preparation formation with a products and services.


Because we started out with so many opposite products and processes, unifying all calm underneath one height wasn’t always easy. But Flare authorised us to benefaction a code some-more consistently and streamline processes such as production, publication, and versioning.
About a AuthorsJoshua Cline, comparison technical author and Norbert Cartagena, comparison manager of technical support and believe management, are writers during Greenway Health, an electronic health record (EHR) program and use that bond providers to a right information and insights so they can make patient-driven caring a reality. Joshua loves personification a guitar and Norbert loves spending days in libraries and bookstores.

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